0 800 202 600
For calls from Ukraine
+380 44 237 00 02
For calls from other countries

For those willing to help Ukraine

Humanitarian aid website

3 STEPS TOWARDS OUR VICTORY

Step 1
INFORM
about plans to provide humanitarian aid
Step 2
PURCHASE
humanitarian aid and request shipping permit
Step 3
Step 1

CONTACT THE STATE HOTLINE
SERVICE AND COMPLETE THE FORM

For calls from Ukraine (free of charge)
For calls from other countries (also available in Ukraine according to the mobile operator’s rates)
24 HOURS BEFORE SHIPPING HUMANITARIAN AID

Ukraine’s most urgent needs?

Fuel
Sanitary products
Food
Technical supplies
Other
Step 2
Declaration form for shipping humanitarian aid goods

REGIONAL MILITARY ADMINISTRATIONS RESPONSIBLE FOR APPROVING REQUEST FOR PASSAGE OF THE HUMANITARIAN ASSISTANCE TO UKRAINE

Please, select region you are interested
Region
Ivan-Frankisvk region (Ukraine)
Phone Number
Region
Zaporizhzhya region (Ukraine)
Phone Number
Region
Zakarpattya region (Ukraine)
Phone Number
Region
Zhytomyr region (Ukraine)
Phone Number
Region
Donetsk region (Ukraine)
Phone Number
Region
Dnipropetrovsk region (Ukraine)
Phone Number
Region
Volyn region (Ukraine)
Phone Number
Region
Vinnytsya region (Ukraine)
Phone Number
Region
Poltava region (Ukraine)
Phone Number
Region
Chernihiv region (Ukraine)
Phone Number
Region
Cherkasy region (Ukraine)
Phone Number
Region
Chernivtsi region (Ukraine)
Phone Number
Region
Khmelnytsky region (Ukraine)
Phone Number
Region
Kherson region (Ukraine)
Phone Number
Region
Kharkiv region (Ukraine)
Phone Number
Region
Ternopil region (Ukraine)
Phone Number
Region
Rivne region (Ukraine)
Phone Number
Region
Odesa region (Ukraine)
Phone Number
Region
Mykolayiv region (Ukraine)
Phone Number
Region
Lviv region (Ukraine)
Phone Number
Region
Kirovograd region (Ukraine)
Phone Number
Region
Kyiv (Ukraine)
Phone Number
Region
Kyiv region (Ukraine)
Phone Number
Region
Luhansk region (Ukraine)
Phone Number
Region
Sumy region (Ukraine)
Phone Number
Data is missing
Region Phone Number

NOTE:

While martial law is in force, the procedure on passage of the humanitarian aid across the customs border of Ukraine is regulated by the Resolution of the Cabinet of Ministers of Ukraine №174 "On some issues regarding the passage of humanitarian aid across the customs border of Ukraine under martial law" adopted on March 1, 2022 (with amendments introduced by CMU Resolutions №344 on March 22, №329 on March 20, №235 on March 9, 2022 and №224 on March 7, 2022).
Step 3

WHERE TO DELIVER

Please, select country you are interested
Country
Poland
Address
Nisko, ul. Nowa 42
Phone number
Country
Poland
Address
SLT TRANS LOGISTIC 05-800, Pruszkow, ul.Parzniewska,18 (bud.B 11-15)
Phone number
Country
Poland
Address
HelpUkraine Pol-Cel, Rampa Brzeska 63, 22-100 Chełm, Polska
Country
Poland
Address
Ul. Kolejowa 16, Hrubieszow
Phone number
Country
Hungary
Address
Záhony GPS: 48.387295, 22.183171
Phone number
Country
Poland
Address
TOMALO TRANS, SOS-UA, Sielecka 2, 37-700, Przemyśl
Country
Romania
Address
România, jud.Suceava, or. Salcea, str. Aeroportului (Aeroportul internațional “Ștefan cel Mare”)
Phone number
Country
Romania
Address
Help Ukraine.center, Romania, Husi, 735100, str. Calea Basarabiei 95B
Country
Poland
Address
HelpUkraine Pol-Cel, Mełgiewska 29 hala B / Rama T3 20-234 Lublin, Polska
Country
Portugal
Address
Lisboa, Rua Prof. Mira Fernandes 20-21
Phone number
Country
Romania
Address
Strada Basarabien nr 9 Siret Suceava 725500
Country
Sweden
Address
Solögat Chamania (charity fund) Alfred Nobels allé 7, 141 52 Huddinge
Phone number
Country
Sweden
Address
Sveavägen 160, Stockholm
Phone number
Country
Slovakia
Address
AURORA BOREALIS LLC Kupelska 99, 07301, Sobrance
Phone number
Country
Slovakia
Address
Eisnerova 64, 84107, Devinska Nova Ves Obchodne centrum "Glavica" Bratislava
Phone number
Country
Romania
Address
Romania, judetul Tulcea, mun.Issaccea, str.Avram Iancu 46
Phone number
Country
Poland
Address
GREINPLAST Warehouse Stefana Batorego str. 22A
Phone number
Country
Italy
Address
via Cappafredda 18C, 37050, Roverchiara VR Italia
Phone number
Country
Romania
Address
5R63+3JP Tulcea, Romania 45°09'36.8""N 28°48'14.7""E Tulcea, strada Viticulturii
Phone number
Country
Poland
Address
Przemysl, INGLOT, Lwowska, 154 37-700
Phone number
Data is missing
Country Address Phone number
Please, select region you are interested
Region
Cherkasy region (Ukraine)
Phone number
Region
Khmelnytsky region (Ukraine)
Phone number
Region
Kharkiv region (Ukraine)
Phone number
Region
Zaporizhzhya region (Ukraine)
Phone number
Region
Zaporizhzhya region (Ukraine)
Phone number
Region
Zaporizhzhya region (Ukraine)
Phone number
Region
Zaporizhzhya region (Ukraine)
Phone number
Region
Zakarpattya region (Ukraine)
Phone number
Region
Zhytomyr region (Ukraine)
Phone number
Region
Donetsk region (Ukraine)
Phone number
Region
Dnipropetrovsk region (Ukraine)
Phone number
Region
Rivne region (Ukraine)
Phone number
Region
Poltava region (Ukraine)
Phone number
Region
Odesa region (Ukraine)
Phone number
Region
Mykolayiv region (Ukraine)
Phone number
Region
Lviv region (Ukraine)
Phone number
Region
Luhansk region (Ukraine)
Phone number
Region
Kirovograd region (Ukraine)
Phone number
Region
Kyiv region (Ukraine)
Phone number
Region
Kyiv region (Ukraine)
Phone number
Region
Kyiv (Ukraine)
Phone number
Region
Ivan-Frankisvk region (Ukraine)
Phone number
Region
Ivan-Frankisvk region (Ukraine)
Phone number
Region
Zaporizhzhya region (Ukraine)
Phone number
Region
Volyn region (Ukraine)
Phone number
Region
Vinnytsya region (Ukraine)
Phone number
Region
Chernihiv region (Ukraine)
Phone number
Region
Chernivtsi region (Ukraine)
Phone number
Region
Ternopil region (Ukraine)
Phone number
Region
Sumy region (Ukraine)
Phone number
Data is missing
Region Phone number

INTERACTIVE MAP
OF THE HUMANITARIAN ASSISTANCE
PROVIDED TO UKRAINE TO DATE

Aid Dashboard
Any help is APPRECIATED

Answers to frequently asked questions to the HELP portal

This is an official portal for those who want to provide humanitarian or financial assistance to people of Ukraine, businesses or the government at the times of resistance against the Russian aggression.  

Anyone willing to support Ukraine can access here the information on how to do it.

The website was developed jointly by the Office of the President of Ukraine and the Cabinet of Ministers of Ukraine. 


We recommend using the official accounts of the National Bank of Ukraine for financial support of Ukraine. Account details for donations to different causes can be found on this webpage or on the web platform of the Government of Ukraine. There are six funds in Ukraine to support the social and economic resilience of the state, namely:

Armed Forces of Ukraine Support Fund 

Follow this link to make a donation

Crypto-wallets for donations


Humanitarian Fund

Follow this link to make a donation


Economic Recovery and Transformation Fund

Follow this link to make a donation 


Small and Medium Business Support Fund

Follow this link to make a donation


Debt Management and Redemption Fund

Follow this link to make a donation


Destroyed Property and Infrastructure Restoration Fund

Follow this link to make a donation


Donations to the Recovery Fund accouns can be wired in hryvnias (UAH), US dollars (USD) and euros (EUR). To support volunteers organisations in Ukraine, we recommend to familiarize yourself with the previous activities of specific organisation in advance. We encourage lindividuals and legal entities to make donations directly to the government accounts or to volunteers organizations whenever possible.


I want to help as a volunteer

We recommend to consult the information indicated on the website of the Embassy of Ukraine in your country and contact them to clarify possible ways to volunteer where you live or in Ukraine. General information and contact details of the Ukrainian embassiesabroad are available at the link.

If you want to help as a volunteer directly in Ukraine, we advise you to leave your offer on one of the platforms indicated below and mention details on what type of support you are willing to provide


Medication 

Anyone who wants to join the provision of the population or hospitals with medicines and necessary materials can fill out the form here.

The Ministry of Health of Ukraine provides a list of drugs, medical devices, consumables, which are in high demand among health care institutions. Please take this into account when collecting humanitarian aid. The list is available via this dashboard or in this table.

Make sure that the medicines you plan to provide to Ukraine as humanitarian aid are not included into the list of drugs, psychotropic substances and precursors that require a special permit to be imported into Ukraine.


Food items

  • Baby food 
  • Instant cook food Їжа готова до вживання та швидкого приготування (в т.ч. солодощі)
  • Canned food
  • Raw food (cereals, pasta, potatoes, flour)
  • Sugar, salt, coffee, tea
  • Animal feed and filler

Hygiene and sanitary items 

  • Hygiene products (liquid soap, gels, shampoos, brushes, toothpaste, products for women / men) 
  • Baby diapers, powders, wet baby wipes
  • Diapers for adults
  • Household chemicals
  • Antiseptics
  • Napkins (wet and dry), toilet paper, paper towels

Other items

  • Canisters
  • Backpacks, bags, trunks
  • Karemats, tourist rugs
  • Mattresses
  • Bedding, blankets, pillows
  • Sleeping bags
  • Heaters

Technical equipment 

  • Communication devices (walkie-talkies, radios, modems)
  • Camouflage nets, camouflage tools
  • Household appliances
  • Gas masks with filter

Protection gear 

Protective equipment for the military is body armor and its components (armor plates (ballistic plates) level VI + and above), Kevlar helmets (protection level VI + and above), tactical knee pads, tactical gloves, tactical backpacks and tactical goggles.

To support the protection of the defenders of Ukraine, you can donate directly to the Armed Forces of Ukraine Support Fund, contact the authorised initiatives like Protect Ukraine | Donate tactical gear to help Ukrainian soldiers or procure the protection gear yourself and send it to Ukraine following the requirements of the host country of export of protection gear items and enrty of protective equipment into the Ukraine's customs territory. 

Please note, that a simplified proceedure applies to the entry of such equipment in Ukraine.


Protection items for medical staff

  • Gloves
  • Masks
  • Respirators
  • Goggles / shields
  • Medical gowns


Where you can adress humanitarian aid 

Humanitarian aid for the needs of the population and defenders of Ukraine can be directed either to an international hub (question 8) or to one of the hubs located in Ukraine (question 9), which further distributes aid to the regions. For smaller amounts of assistance, we recommend using the services of Ukrainian postal companies listed below.

Steps to take to ship humanitarian aid to Ukraine

  • Check the list of needs of the beneficiary in Ukraine or consult the general list in question 4. What assistance is most needed
  • Collect and pack aid
  • Prepare the necessary package of documents to ship aid to Ukraine or other country of destination

The Declaration is sufficient for shipment of the humanitarian aid goods into the customs territory of Ukraine. The list of documents for special categories of goods (including dual-use goods) is listed under question .Documents for the import of humanitarian aid.

  • Choose a destination hub from the list of Foreign Hubs or Hubs in Ukraine
  • Contact the hub coordinator and get approval for reciept of aid (informal)
  • Load the aid and transport it to the selected hub

This is it! Humanitarian aid will be dispatched to the regions in Ukraine with consideration of safety of logistical routes and current needs on the ground.


How to send humanitarian aid by post

For small cargos or single packages (under 1 tonne) we recommend using the services of Ukrainian logistics companies "Nova Poshta", "Mist", "Ukrposhta".

Countries where these companies collect humanitarian aid:

Nova Poshta accepts humanitarian aid from warehouses in the following countries: USA, Great Britain, France, Germany, Poland, Latvia, Romania, Turkey. All details and answers to frequently asked questions on the company's website.
Meest accepts humanitarian aid in warehouses in the following countries: USA, Canada, Great Britain, France, Germany, Italy, Poland, Greece. All details on the company's website.
Ukrposhta accepts humanitarian aid in warehouses in the following countries: Poland, Romania, Slovenia, Greece, USA, Armenia, Gibraltar, Georgia.

Please note, these companies are doing everything possible to deliver aid to Ukraine free of charge. However, the transportation of aid to a foreign warehouse is organized at the sender's own expense.
We ask you to be understanding of the limited capabilities of these companies to handle the shipment of bulky cargo in wartime and to cover their own costs, and we urge shippers to use their services to ship small cargo.


Packaging recommendations

For prompt transportation of aid, we ask senders to sort humanitarian aid according to the type of humanitarian aid goods. This allows to cut the time for customs control and enables us to distribute assistance more quickly among the regions and population groups that need it most.

Please check the packaging requirements of the destination hub or ask directly from the hub coordinator before shipping aid. 

If humanitarian aid is heading towards the RARS wharehouse from EU countries

At the latest 12 hours before shipping aid (preferably 24 hours in advance):

  1. Fill out the form (mandatory)
  2. Provide information requested via the Google spreadsheet on the link indicated in the email response sent to you upon submittion of the form 
  3. Prepare the necessary documents
  • Packing list
  • from the Embassy of Ukraine in a country which humanitarian aid is shipped from 

Once the information provided is processes you will recieve adress of one of the RARS wharehouses (hubs) via email indicated in the form.

For shipping aid by plane, please provide an airway bill and sent the draft version of the airway bill for confirmation at [email protected]

*RARS: Polish Strategic Reserve Agency. Please note, large cargos (10 tons and larger) should be preferably shipped via RARS.


If humanitarian aid is heading towards the RARS wharehouse from UK, Norway, Switzerland 

The algorithm for shipping aid from these countries is similar to shipments from the EU except for one document: in addition to the package of documents listed in the previous paragraph (for EU countries) it is necessary to fill in the T-1 Declaration.


If humanitarian aid is heading towards the volunteers wharehouses (hubs)

At the latest 12 hours before shipping aid (preferably 24 hours in advance):

  1. Fill out the form (mandatory)
  2. Provide information requested via the Google spreadsheet on the link indicated in the email response sent to you upon submittion of the form 

Please note the following:

  • For medication containing controlled substances — a pharmaceutical permit is required.
  • For dual-use goods — a permit from the Ministry of Development of Poland (for goods of Polish origin) or a permit from the exporting country is required.


How to fill out the Declaration (paper version)

You can fill out the declaration manually or submit it online following this link.

For the first option, download the declaration form, print and fill out the document. Sign the completed declaration (stamp is optional) and be prepared to show the declaration when entering Ukraine. Please note, driver or a person accompanying the goods cannot act as a consignor (only a legal entity or individual that sends humanitarian aid. Passage of the humanitarian aid through the customs border of Ukraine (as defined by the Law of Ukraine "On Humanitarian Aid") is allowed after completion of the declaration form manually or through electronic means, according to the established form without application of measures of non-tariff regulation of foreign economic activity, by the person transporting the corresponding goods at the customs border of Ukraine in accordance with the Resolution of the Cabinet of Ministers of Ukraine № 396 from April 1, 2022.


How to complete an online declaration (also for non-residents)

If you are shipping humanitarian aid to Ukraine you can also fill out the declaration online following this link. To complete the form you can choose one of the two options:

  • Option 1. fill out the declaration using qualified electronic signature (QES) or any mean for identification listed in the Integrated Electronic Identification System id.gov.ua (for example, with the help of BankID) to recieve an authorisation
  • Option 2. fill out the declaration following steps indicated on this link (in case no QES or BankID is available). This option is also available for non-residents and allows to submit an online information message about humanitarian aid to be delivered.

Option 1. Steps to take

To fill in the Declaration, select the section Citizens → Declaration on Humanitarian Aid in your personal account. To create a new declaration, select the Add button in the opened form.

After filling out the declaration, click the Submit declaration button at the bottom of the form. If there are errors in the declaration, list of errors will be visualized. It will not be possible to submit the declaration until they are corrected.

In the absence of errors, the declaration will be accepted into the information system of the State Customs Service with the assignment of a unique electronic identifier (UEI) of the declaration (a small integer starting at 00, for example, 00555). This identifier has to be shared with the customs officer.

Completion of customs clearance is certified by the customs officer by attributing a personal number stamp on the printout of the electronic declaration (as in case with the paper declaration).

We encourage to use the electronic means for filling out the declaration whenever possible in order to speed up the processing of humanitarian aid.


Whom should I state as a recipient of the humanitarian aid?

For general humanitarian aid goods: 

  • foreign wharehouse (hub) 
  • wharehouse (hub) in Ukraine 
  • military administration at the regional level upon agreement

For humanitarian goods with a special order of passage (listed in the next question)

  • military administration designated by the Ministry of Defense of Ukraine
  • law enforcement agency
  • another military body formed in accordance with the law
  • other counter-terrorism entity in accordance with the law

Which products require a guarantee letter?

A letter of guarantee is required for the following product categories:

  • plates for body armor
  • portable non-civil radio stations
  • unmanned aerial vehicles (quadcopters)
  • for non-civil purposes binoculars, monoculars and other optical tubes, magnifiers (magnifiers)
  • for non-civil purposes collimator sights, optical sights for non-civilian purposes
  • thermal imagers, night vision devices

To transport these goods, you must obtain a letter of guarantee from the end user by filling ot the specific form. The letter of guarantee should be submitted during the customs clearance carried out at the border crossing point with Ukraine, together with a declaration. The end user who draws up and signs the letter of guarantee must represent

  • military administration body designated by the Ministry of Defense of Ukraine
  • law enforcement agency
  • another military formation formed in accordance with the law
  • another counter-terrorism entity in accordance with the law

The list of humanitarian aid goods, which are subject to a separate procedure when entering the customs territory of Ukraine and require a letter of guarantee of the end user is defined by the Annex to the Resolution of the Cabinet of Ministers from March 1, 2022 № 174.

A more detailed explanation of the import of such goods provided by the Ministry of Finance of Ukraine can be found at the link.

Please note, sending helmets and body armor from your country may require a special export permit, which can be obtained from the responsible authority in the country of departure (for example, the US Bureau of Industry and Security). If approval of the export of goods is required, we recommend cooperating with companies and organizations that already have a license to export such goods.

Country Address Type of Hub Contact person Phone number with installed Whatsapp Warehouse Type Border Crossing
Poland Przemysl, INGLOT, Lwowska, 154 37-700 Volunteer hub Roman +48661770118 Pallets + embankment  
Poland GREINPLAST Warehouse Stefana Batorego str., 22 Volunteer hub Pavel +48606889946 Car  
Poland HelpUkraine Pol-Cel, Rampa Brzeska 63, 22-100 Chełm, Polska Volunteer hub Call center PL 00 800 112 51 02
+380800801152
Trucks  
Poland POL-CEL 22-100 Chelm UL Rampa Brzeska 63 Medical

*confirmation from Ministry of Health needed
Ivan +380970000079    
Poland Nisko, ul. Nowa 42 Special technic and equipment Stanislav +380672106214 Auto only  
Poland SLT TRANS LOGISTIC
05-800, Pruszkow, ul.Parzniewska,18 (bud.B 11-15)
Humanitarian Sergii +48729913351 Auto Korchova - Krakovets
Poland  TOMALO TRANS, SOS-UA, Sielecka 2, 37-700, Przemyśl Humanitarian

Roman

Igor

 +48 884 938 209
 +38 0676080250
 +380936399499
trucks, pallets, auto and any other type of cargo  
Poland  Ul. Kolejowa 16,
Hrubieszow
  Galyna +48784859967 Auto  
Hungary Záhony
GPS: 48.387295, 22.183171
Volunteer György +36309384106 Multimodal Zahony-Chop
Romania Tulcea, 5R63+3JP
GPS: 45°09'36.8"N 28°48'14.7"E
Tulcea, strada Viticulturii
Volunteer Olkesandr +380964479887 Auto Isaccea-Orlivka
Romania Strada Basarabien nr 9, Siret Suceava 725500. Volunteers Liliya

+380508535680 

+380673114379

Auto Porubne
Romania Romania, Husi, 735100, str. Calea Basarabiei 95B Humanitarian Vladislav +40784884788
+0380675651021
Auto only Albita (Romania)-Leuseni(Moldova)- Tudora(Moldova)-StaroKazacie(Ucraine)
Romania România, jud.Suceava, or. Salcea, str. Aeroportului (Aeroportul internațional “Ștefan cel Mare” Government Mihail
 
+40756883450 Avia/Auto Siret/Porubne
Romania Romania, judetul Tulcea, mun.Issaccea, str.Avram Iancu 46 Humanitarian Maria +40741199579 Auto Isaccea-Orlivka
Slovakia Eisnerova 64, 84107, Devinska Nova Ves Obchodne centrum "Glavica" Bratislava Humanitarian Zoya +380674868838 Trucks  
Slovakia AURORA BOREALIS LLC Kupelska 99, 07301, Sobrance Humanitarian Zoya +380674868838 Car  
Portugal Lisboa, Rua Prof. Mira Fernandes 20-21 Humanitarian Iryna +351969389560 Auto  
Sweden Sveavägen 160, Stockholm Humanitarian Contact center +46734059213 Trucks  
Sweden Solögat Chamania (charity fund) Alfred Nobels allé 7, 141 52 Huddinge Humanitarian Contact center +46734059213 Freight bus  
Italy  via Cappafredda 18C, 37050, Roverchiara VR Italia   Natalia +39 366 237 61 97 Auto Zahony-Chop, Korchova - Krakovets

Region Hubs of humanitarian aid in regions Phone number of regional humanitarian headquarters
Vinnytsya Regional humanitarian aid hub 380975239334
Volyn Regional humanitarian aid hub 380953175433
Dnipropetrovsk Regional humanitarian aid hub 380676112122
Donetsk Regional humanitarian aid hub 380506240805
Zhytomyr Regional humanitarian aid hub 380678975199
Zakarpattya Regional humanitarian aid hub 380676050050

Zaporizhzhya

Regional humanitarian aid hub 380509177996
Regional humanitarian aid hub 380999156772
Regional humanitarian aid hub 380675899391
Regional humanitarian aid hub 380504863468
Regional humanitarian aid hub 380504562032

Ivano-Frankivsk

Regional humanitarian aid hub 380979684823
Regional humanitarian aid hub 380673254430
Kyiv Regional humanitarian aid hub 380674641607

Kyiv region

Regional humanitarian aid hub 380679635220
Regional humanitarian aid hub 380956829878
Kirovohrad Regional humanitarian aid hub 380508356842
Luhansk Regional humanitarian aid hub 380994058544
Lviv Regional humanitarian aid hub 380673832731
Mykolayiv Regional humanitarian aid hub 380636396380
Odesa Regional humanitarian aid hub 380670077110
Poltava Regional humanitarian aid hub 380996551579
Rivne Regional humanitarian aid hub 380968867458
Sumy Regional humanitarian aid hub 380500476787
Ternopil Regional humanitarian aid hub 380960505087
Kharkiv Regional humanitarian aid hub 380671108011
Kherson Regional humanitarian aid hub 380671108011
Khmelnytsky Regional humanitarian aid hub 380673829436
Cherkasy Regional humanitarian aid hub 380686841941
Chernivtsi Regional humanitarian aid hub 380506739398
Chernihiv Regional humanitarian aid hub 380677526361

1. Contact the central warehouse of the regional military administration (see item 6 "Ukrainian hubs") and recieve contact details of the hub coordinator. 

2. Load the cargo.

3. Download and fill out the declaration using the form adopted by the Resolution of the Cabinet of Ministers of Ukraine №329 on March 20, 2022.

NOTE: While martial law is in force, the procedure on passage of the humanitarian aid across the customs border of Ukraine is regulated by the Resolution of the Cabinet of Ministers of Ukraine №174 "On some issues regarding the passage of humanitarian aid across the customs border of Ukraine under martial law" adopted on March 1, 2022 (with amendments introduced by CMU Resolutions №362 on March, №344 on March 22, №329 on March 20, №235 on March 9, 2022 and №224 on March 7, 2022).

 

Information for Ukrainian citizens, who where forced to become refugees due to the Russian invasion or are planning to leave the country, can be obtained on the dedicated web page of the Ministry of Foreign Affairs of Ukraine tripadvisor.mfa.gov.ua. In includes information on: 

  • Countries’ decision to accept the refugees;
  • Social security for the refugees;
  • Medical aid; 
  • COVID-19 restrictions;
  • Crossing the border with the animals;
  • Crossing the border with expired documents or without required documents; 
  • Links to the official resources for refugees:

Conditions for entering Poland

Conditions for entering Slovakia 

Conditions for entering Hungary

Conditions for entering Romania 

Conditions for entering Moldova 

Conditions for entering Germany 

Conditions for entering Czech Republic 

Conditions for entering Austria 

Conditions for entering Slovenia 

Conditions for entering Croatia 

State hotline for those wishing to provide humanitarian assistance to the population or support the Ukrainian military and territorial defense fighters is working in Ukraine.


For calls from Ukraine (free of charge) 
0 800 202 600


For calls from other countries (the number can also be used for calls from Ukraine at the rates of the respective operator) 
+380 44 237 00 02


Thank you for your contribution to the Victory!
Glory to Ukraine!